Booking Agent
- Application Deadline:
- May 1, 2025
- Department:
- Referral Sales
- Employment Type:
- Full time
- Location:
- Johannesburg
- Positions open:
- 1
As a Booking Agent you will be the first line of contact between our company and its potential clients.
Roles and responsibilities
- Outbound calling to over 200 clients per day
- Scheduling appointments in accordance to assigned allocation requirements daily
- Maintain turnaround time of less than 10 minutes
- Responding to and answering emails and incoming calls
- Completing all daily calls
- Meeting daily bookings targets
- General administrative duties
- Hot and cold calling
- Educating clients on company and appointment expectations
- Provide product and service information to clients
- Complete call logs and reports
What we look for in our ideal candidate
Education and experience requirements
- Matric
- Previous similar experience advantageous
- Multiple language proficiency advantageous, including Afrikaans
Key skills
- Teamwork
- Proficient in Microsoft Office
- Customer service orientated
- Good telephonic manner
- Knowledge of client service practices and principles.
- Excellent data entry and typing skills
Personal abilities
- ▪ Attention to detail and an extremely organised nature
- ▪ Speak clearly and confidently, be articulate
- ▪ Administration skills
- ▪ Hard working
- ▪ Team player
- ▪ Remain attentive in an often-busy environment
- ▪ Ability to multitask
Remuneration is market related